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How to Manage Conflict and Confrontation – Stay Assertive and Respectful

How to Manage Conflict and Confrontation — Learn to handle disagreements effectively with assertive, respectful conflict resolution techniques

  • Communication Skills
  • Personal Development
  • Conflict Resolution
Skills you'll gain：
conflict styles
self-awareness
emotional intelligence
empathy
active listening
"I-statements"
non-verbal communication
body language
de-escalation
verbal communication
common ground
shared goals
Introduction

This course is designed for beginners seeking to develop foundational skills in conflict management. Over three sections, you will learn to understand conflict dynamics, apply practical communication strategies, and avoid common pitfalls. Expect to gain the confidence to handle difficult conversations effectively in both personal and professional settings.

Learning Outline

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